Frequently Asked Questions

Everything You Need to Know

Have questions about booking our services, package customizations, locations, or on-day logistics? Find instant answers below.

Locations & Service Coverage

Which locations do you service?
Our primary headquarters is located in Akure, Ondo State. We regularly provide full services across all parts of Ondo State (Akure, Ondo Town, Owo, Idanre, Ikare, Ore) and Ekiti State (Ado-Ekiti, Ikere-Ekiti). We are also available for destination celebrations across Southwestern Nigeria upon request.
Can I book just one service (like Ushers or Drinks Chilling only)?
Yes, absolutely! While many clients love bundling services together for convenience and special combo pricing, you can freely hire Teepearl for individual services — such as strictly Ushers, strictly Drinks Chilling, or exclusively Custom Cakes.

Booking, Packages & Payments

How early should I book Teepearl for my event?
Because peak wedding and festive dates (especially Saturdays and December dates) fill up rapidly, we recommend securing your booking at least 3 to 8 weeks in advance. However, for urgent celebrations or last-minute needs, reach out to us on WhatsApp and we will accommodate you if our team is available.
Can I customize a package to fit my specific budget?
Yes! Our pre-set packages (Pearl Starter, Royal Signature, Imperial Grand) are designed as convenient baselines. You can add or subtract ushers, increase small chops portions, include a customized cake, or adjust chilling capacity to match your guest count and budget exactly.
What are your payment terms to secure our date?
To lock in your date on our master event calendar, we require an initial commitment deposit. The balance is settled prior to or on the event morning as agreed in your booking contract. We provide official invoices and payment receipts for every transaction.

Ushers & Event Hostesses

What attire and training do your ushers have?
Our ushers and hostesses are vetted, etiquette-trained, and immaculately groomed. We provide elegant matching outfits tailored to harmonize with your official event color palette (traditional or contemporary corporate attire) with high standards of customer courtesy.
What responsibilities do the hostesses handle during the event?
Our hostesses manage guest arrival welcoming, orderly seating guidance according to VIP and family zones, distribution of program brochures and souvenirs, dignitary high-table food/drink coordination, and assistance with bridal train entrances.

Drinks Chilling & Refreshments

How does the Drinks Chilling service work?
Our drinks chilling crew arrives at the hall hours prior to guest arrival with heavy-duty thermal cooling tubs and clean ice blocks. We sort, chill, and continually rotate all water, soft drinks, beer, malt, and wines, ensuring that every bottle handed to your guests is crisply chilled.
Are your small chops prepared fresh on event day?
Yes, 100%! We prioritize crunch and flavor. Samosas, spring rolls, puff puff, and gizzard skewers are fried and packaged fresh on event morning and kept in thermal warmers so they arrive hot, golden, and delicious for your guests.

Still Have an Unanswered Question?

Our lead planner is online and ready to assist. Chat with us directly on WhatsApp or call our hotline for quick answers.

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